How much does your ‘all inclusive’ IT Contract cost you?
In February 2016 West Australia’s Auditor General released a report detailing how WA Health Department’s IT contract had blown out from an initial fee of $44.9 million dollars to a staggering $81.4 million dollars. Interestingly the report noted one public servant – who had a discretionary spend limit of $100,000 – had spent more than $40 million dollars on contract variations (italics ours).
At itro we have noticed a growing trend amongst IT providers to lock-in businesses with 12, 24 or 36 month contracts for Managed IT Services that incorporate outrageous legal fees and caveats on what is included in the term ‘support’. When you request something outside the terms of your contract, or not specifically categorised as ‘support’ by your provider, you incur extra costs.
Managed Services that work for You
itro offers Managed Services (all-inclusive set monthly fees) with no lock-in contract. All support requests are covered by itro’s set monthly fee. We are happy to operate on a ‘gentleman’s agreement’ for an agreed term for our Managed Services however you keep the flexibility to change to a different Service Plan or opt-out without penalty (Choose the IT Service Option or Plan that suits you). For those businesses that need the certainty of a fixed contract, that’s fine with us too.
We want our clients to stay with us because they love us, not because they are contractually trapped.